Customer Experience Lead

crewlia; India; Remote; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Fully remote

Flexible work hours

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

crewlia is seeking a proactive Customer Experience Lead to join our growing remote team. The role blends strategic thinking with hands-on execution to shape operations and drive results across the function.

The successful candidate will manage workflows, respond to client inquiries, and coordinate cross-team efforts—delivering exceptional service while maintaining detailed stakeholder records. Fully remote with flexible hours and a performance-based bonus.»

Qualifications

• Experience with helpdesk, ticketing, or CRM software.
• Proficient in Zendesk, Salesforce, and related workflow platforms.
• Progressive track record in operations, project management, or client success.
• Excellent prioritization and organizational skills, 5–8 years in a relevant role.

Responsibilities

• Analyze workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly to client inquiries and escalations.
• Maintain detailed records of stakeholder interactions.
• Manage project timelines, resources, and cross-team coordination.
• Collaborate with internal departments to ensure seamless service delivery.

Skills

Operations management

Project management

Client success

Prioritization

Experience: 5-8 years

Analytical thinking

Tools

Zendesk

Salesforce

Job description

We are actively seeking a proactive Customer Experience Lead to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate with internal departments to ensure seamless service delivery.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Proven track record in operations, project management, or client success.
• Highly organized methodology with a strong ability to prioritize effectively.
• 5-8 years of demonstrated, progressive success in a relevant functional role.

What You'll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Exceptional stakeholder management, active listening, and negotiation skills.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.