Director of Customer Care

Jobs Ai; India; Remote; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Fully remote with flexible hours

Job summary

Jobs Ai is seeking a Director of Customer Care to lead and scale a fully remote, globally distributed team. You will shape strategic initiatives, manage cross-functional collaboration, and drive performance through data-driven decisions.

In this role, you will own high-level departmental strategies, mentor teams, and optimize operations to deliver exceptional client outcomes in a dynamic, fast-paced environment. Remote hours are flexible, with a focus on results and impact.

Qualifications

• Must be highly organized with strong prioritization.
• Excellent written and verbal communication, including asynchronous.
• Experience with helpdesk/CRM software.
• Proven track record in operations, project management, or client success.
• Comfort working in a fully remote, distributed environment.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Skills

Organizational skills

Communication

Remote collaboration

Data-driven decision making

Analytical thinking

Tools

CRM software

Helpdesk software

Ticketing systems

Job description

We are actively seeking a innovative Director of Customer Care to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.

Required Skills & Qualifications:

• Highly organized methodology with a strong ability to prioritize effectively.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.
• Proven comfort and productivity operating in a fully remote, distributed environment.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.