Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Rajkot; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

AU Small Finance Bank Limited invites applications for a Relationship Officer Gold Loan to manage customer interactions, oversee gold loan operations, and ensure compliance with RBI and banking standards across assigned branches.

The role requires 2 to 6 years in Banking/Financial Services, strong communication and negotiation skills, and willingness to travel. You will support training, reporting, and RBI-compliant customer service to enhance recovery rates and overall satisfaction.

Qualificações

• 2 to 6 years of banking/financial services experience preferred.
• Strong communication and negotiation skills required.
• Knowledge of RBI norms and banking procedures beneficial.

Responsabilidades

• Manage relationship officer gold loan responsibilities, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Conhecimentos

MS Office

CRM tools

Negotiation

Descrição da oferta de emprego

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: CHALA ROAD VAPI Vapi , DHANSURA MODASA ROAD BAYAD Bayad , Junagarh Junagarh , Kalol Kalol , NADIAD PARAS CIRCLE Nadiad , Rajkot Bhaktinagar Rajkot , Station Road Anand Anand

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: