Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Dharmaram; On-site; INR 250,000 - 450,000; Full time

Job summary

AU Small Finance Bank Limited is hiring for a Relationship Officer – Gold Loan in a branch/field operations setting. The role emphasizes managing gold loan relationships, ensuring customer service excellence, and maintaining compliance with banking standards.

The position requires experience in banking/financial services and strong communication and problem-solving abilities to handle end-to-end loan operations within standard banking hours.

Qualifications

• Experience in banking or financial services preferred.
• Proven skills with MS Office and CRM tools.
• Strong negotiation and customer service abilities.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

Negotiation

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: Dharmaram Dharmaram

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: