Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Kottayam; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for the position of Relationship Officer Gold Loan at Kottayam, Kerala. The role focuses on gold loan operations, customer interaction, and maintaining compliance with banking standards. Travel to branches may be required; vehicle may be preferred for field work.

This position offers full-time hours in a branch/field environment. Key responsibilities include managing the core duties of the gold loan RO, driving operational efficiency, and

Qualifications

• Strong communication skills and customer-centric approach.
• Ability to analyse and resolve issues with minimal supervision.
• Knowledge of banking products and regulatory norms.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Negotiation

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

K K Road Kottayam Kottayam

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators

Customer satisfaction, recovery rate, compliance adherence

Required Competencies

Communication, Analytical Thinking, Customer Orientation

Required Knowledge

Banking products, regulatory norms, recovery procedures

Required Skills

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: