Relationship Officer Gold Loan

AU Small Finance Bank; Harapanahalli; On-site; INR 350,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited in HARAPANAHALLI invites applications for the role of Relationship Officer Gold Loan. You will manage customer interactions and support gold loan operations in a branch/field setting.

The ideal candidate has 2–6 years of experience in banking, strong communication, and proficiency with MS Office and CRM tools. This role requires travel to branches and field work within banking hours.

Qualifications

• Experience in Banking/Financial Services is preferred.
• 2–6 years of work experience in related role.
• Proficiency with MS Office and CRM tools.

Responsibilities

• Handle relationship officer gold loan operations and customer interactions.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: HARAPANAHALLI Harapanahalli

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities:

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities:

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: