Relationship Officer Branch Banking

AU Small Finance Bank; Thane; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Fixed salary + performance-based INcen

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer at the branch level to manage customer relationships, cross-sell banking products, and help achieve branch targets. You will handle inquiries, ensure compliance, and support branch operations.

Travel up to 20% is required; two-wheeler travel is typical for branch-based roles. A banking operations training background is preferred, with emphasis on customer service and sales excellence.

Qualifications

• Minimum 50% throughout academics
• Banking industry education a plus
• Tier 1 or Tier 2 college preferred

Responsibilities

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Academic score 50% minimum

Institution Tier 1/2

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific requirements:

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details:

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.