Relationship Officer Branch Banking

AU Small Finance Bank; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

AU Small Finance Bank Limited in Mumbai invites a Relationship Officer for its branch banking team. The role focuses on managing customer relationships, cross-selling banking products, and achieving branch targets while ensuring strict adherence to banking norms and quality service.

The candidate should have 2–5 years of experience in banking or financial services, with at least 50% aggregate marks, and exposure to customer service or sales.

Qualifications

• 2–5 years of work experience in banking, financial services, or sales.
• Academic score: minimum 50% throughout academics.
• Institution tier: Tier 1 / Tier 2.
• Banking operations training preferred.

Responsibilities

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Academic score 50%

Tier 1/ Tier 2 Institution

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.