Branch Relationship Manager Branch Banking

AU Small Finance Bank; Chennai; Sur place; INR 450 000 - 700 000; Plein temps

Résumé du poste

AU Small Finance Bank Limited is seeking a Branch Relationship Manager to manage customer relationships at the branch level, ensuring high service standards and cross-selling banking products. You will support branch operations and assist in account opening and documentation.

The role is bank-tied, customer-facing, and based at the branch in Chennai. Ideal candidates have 3–6 years in banking, with a strong focus on customer service, sales, and handling KYC norms.

Qualifications

• Academic score: Minimum 50%.
• Institution tier: Tier 2 / Tier 3.

Responsabilités

• Handle walk-in customers and resolve queries.
• Cross-sell banking products (CASA, loans, insurance).
• Support branch operations and compliance.
• Assist in account opening and documentation.
• Generate leads for new accounts and services.

Connaissances

Interpersonal skills

Communication Skills

Problem-solving

Sales Drive

Attention to Detail

Teamwork

Patience

Empathy

Formation

Academic score 50% minimum

Tier 2 / Tier 3 institution

Outils

MS Office

CRM usage

Description du poste

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Relationship Manager Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

• Handle walk-in customers and resolve queriesCross-sell banking products (CASA, loans, insurance)Ensure customer satisfaction and retentionSupport branch operations and complianceAssist in account opening and documentation

Additional Responsibilities:

• Participate in local marketing activitiesGenerate leads for new accounts and servicesMaintain MIS and reports

Educational qualifications preferred

• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators:

Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score

Required Competencies:

Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork

Required Knowledge:

Banking productsKYC normsBranch operationsCore banking systems

Required Skills:

Interpersonal skillsMS OfficeCRM usageProblem-solving

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies