Relationship Manager Royale

AU SMALL FINANCE BANK; New Delhi; Hybrid; INR 500,000 - 800,000; Full time

Job summary

A premier financial institution is seeking a Relationship Manager Royale to manage and grow banking relationships with High Net Worth clients. This role emphasizes meeting sales targets and enhancing customer relationships through deep insights into clients' needs. The ideal candidate will possess a customer-centric mindset, a strong understanding of banking products, and the ability to cultivate lasting relationships. The position offers the opportunity for significant fieldwork and professional growth in the banking sector.

Qualifications

• 0 to 3 years of experience in BFSI sector roles like Sales Executive or Relationship Officer.
• Customer-centric mindset with a focus on achieving results.
• Aptitude for lead generation and familiarity with local geography.

Responsibilities

• Manage and grow banking and investment relationships for High Net Worth clients.
• Increase CASA balances and acquire new customers.
• Drive growth in liabilities and investment products.

Skills

Professional Communication – Regional language proficiency

Relationship Management – Client-Centric Approach

Sales Forecasting & Reporting

Job description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Manager Royale

Office Location

Ab Road Indore, Akola, Ambala, Anna Nagar Tower Chennai, Ballygunge Kolkata, Bandra Turner Road Mumbai, Bhanwar Kuan Road Indore, Bhavnagar, Bhopal Arera colony, Bkc Annex Mumbai, Chitrakoot Jaipur, Dadar East TT Circle Mumbai, Dalhousie-Kolkata Kolkata, Daryaganj Central Delhi, Delhi Lajpat Nagar Ro Delhi, Punjabi Bagh Delhi, Rajender Nagar Central Delhi, Sadar Bazaar Delhi, Vikaspuri New Delhi, Fafadih Chowk Raipur, G S Road Guwahati, Hisar, Jindal chowk Hisar, Indore Mg Road, Jammu Zorawar Singh Chowk, Jhajjar, Karnal Urban Estate, Khanna, Kidwai Nagar Kanpur, Kurukshetra, Ludhiana Sector 32A, Mumbai Corporate Office BKC, Nagpur, Nakodar, New Friends Colony Delhi, Palam Vihar Gurgoan, Gurgaon Panchkula, Panipat, Panjim, Parrys Chennai, Patel Nagar Delhi, Pitampura, Powai Hiranandani Mumbai, Rajarajeshwari Nagar Bengaluru, Rajpur road Dehradun, Rewari, Saket South Delhi, Santoshpur Kolkata, Sector 63 Noida, Sector 8C Chandigarh, Shimla, Vaishali Nagar Jaipur, Vashi Navi Mumbai, Yamuna Vihar Delhi

Position description

Accountable for meeting sales targets (No. and value) as per the defined scorecard.

Primary Responsibilities

• 1. Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio.
• 2. Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.
• 3. Drive overall growth in liabilities and investment products within the HNI segment.
• 4. Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• 5. Develop and expand customer relationships for both liability and retail asset products.
• 6. Inform clients about new products and enhancements to deepen and broaden banking relationships.
• 7. Ensure portfolio profitability by cross‑selling and up‑selling across the Bank’s product suite.
• 8. Manage segment‑wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities

• 1. Deliver a superior service experience that exceeds the expectations of AU clients.
• 2. Proactively identify potential problem accounts and implement risk‑mitigating strategies.
• 3. Ensure customer migration across sub‑segments is managed smoothly and aligned with Bank policies.
• 4. Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.
• 5. Accurately and consistently record all sales and client engagement activities in the CRM system.
• 6. Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.
• 7. Foster long‑term client relationships through trust, transparency, and proactive engagement.

Required Work Experience

Industry: BFSI
Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
Years of experience: 0 to 3

Key Performance Indicators

Business Volume, Average Ticket size, Boarding rate

Required Competencies

1. Ownership and accountability for results.
2. Customer‑centric mindset and actions.
3. Ad‑apt at handling digital business apps and software.
4. Hard work and detail‑orientation.
5. Eager to learn and grow as a banking professional.
6. Positive mindset, ethical and high integrity.
7. Bias for Action and Urgency.

Required Knowledge

1. Aptitude for lead generation.
2. Target Market Knowledge – Local Area geography familiarity.
3. Familiarity with Digital applications.
4. Detailed data collection/recording.

Required Skills

1. Professional Communication – Regional language proficiency, verbal and written fluency, soft‑spokenness.
2. Relationship Management – Client‑Centric Approach, respectful.
3. Sales Forecasting & Reporting.

Required Abilities

• Physical: Physical fitness, mental agility, ability to do extensive field travel/work, ability to handle work pressure and demanding clients.
• Other: Valid Two‑Wheeler Driving License, personal 2‑wheeler, own smartphone, track record of past employment, positive reference check and clear civil report.

Work Environment Details

90% – Field, 10% – Office

Specific Requirements

• Travel: High
• Vehicle: 2‑wheeler

Other Details

Contract Types: Permanent