Relationship Officer Branch Banking

AU SMALL FINANCE BANK; New Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for a Relationship Officer in Branch Banking. You will manage customer relationships at the branch level and cross-sell banking products to help achieve branch targets.

Required 2 to 5 years in Banking/FS, strong customer service and communication, and willingness to travel up to 20%. This role entails adherence to RBI norms and banking operations.

Qualifications

• 2 to 5 years of experience in banking or financial services.
• Excellent customer service and relationship skills.
• Willing to travel up to 20%.

Responsibilities

• Manage customer relationships at the branch.
• Cross-sell banking products.
• Achieve branch targets.
• Ensure compliance with banking norms.
• Handle customer queries and complaints.
• Participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Sales orientation

Education

Bachelor's degree

Job description

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location

• 2819- Vadodara-Sevasi / Vasna Bhayali Vadodara , 2821- Gurugram-Gurgaon Sector 67- Urbana/Trinity/Badshapur Gurugram , 2822- Faridabad-Greater Faridabad Faridabad , 2824- Gurugram-Udhyog Vihar/Manesar Gurugram , 2826- Panchkula-Sec 4 Panchkula Panchkula , 2828- Hisar-Hansi Hisar , 2830- Rewari-Manesar/Dharuhera Rewari , 2833- Mumbai-SV Road Khar Mumbai , 2834- Mumbai-Bandra East Kalanagar Mumbai , 2835- Mumbai-Dindoshi Mumbai , 2836- Mumbai-Andheri Shopper Stop Mumbai , 2837- Mumbai-Santacruz East Mumbai , 2838- Mumbai-Borivali East near Oberoi Mumbai , 2840- Mumbai-Colaba Mumbai , 2842- Mumbai-Lower Parel Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , 2849- Delhi-Dwarka Sector 22/23/Sector 7 Ramphal chocwk Delhi , 2851- Delhi-Safderjung Enclave/Greater Kailash 1 Delhi , 2852- Delhi-Najafgarh Delhi , 2855- Bhubaneswar-Chandrasekharpur Bhubaneswar , 2856- Chandigarh-Chandigarh Sec 15 Chandigarh , 2857- Chandigarh-Sec 37 Chandigarh Chandigarh , 2860- Chandigarh-New Chandigarh Mullanpur Chandigarh , 2864- Jaipur-Gandhipath East Jaipur , 2872- Ghaziabad-Ghaziabad - 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Position Description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

- Banking products

• Regulatory norms
• Customer service principles

Required Skills

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes - up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: