Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited in Mumbai is seeking a Relationship Officer - Branch Banking to manage customer relationships at the branch level and drive cross-selling of banking products.

The role targets branch goals and requires strong communication, sales orientation, and problem-solving abilities. Banking operations training is preferred and candidates should be prepared for local travel as needed.

Qualifications

• Minimum 50% throughout academics
• Banking Operations Training (preferred)
• Educational qualifications as per company policy

Responsibilities

• Manage customer relationships at the branch level
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with RBI and internal policies
• Handle customer queries and complaints

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Customer Centricity

Education

Bachelor's degree

Academic score 50%

Tier 1 / Tier 2 Institution

Tools

MS Office tools

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2836- Mumbai-Andheri Shopper Stop Mumbai , 2839- Mumbai-Lamington Road / Tardeo Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , Andheri Lokhandwala Mumbai , Bhulabhai Desai Road Mumbai , Bkc Annex Mumbai Mumbai , Boisar Boisar , Dadar East TT Circle Mumbai , Fort Mumbai Mumbai , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kharghar Mumbai Mumbai , MIRA ROAD BRANCH Mumbai , MUMBAI GOREGAON Mumbai , Mahavir Nagar- Kandivali West Mumbai , Mahim Mumbai , Malad Link Road Mumbai Mumbai , Mumbai Andheri Four Bungalows Mumbai , Mumbai Ghatkopar East Mumbai , Mumbai Mulund West Mumbai , Powai Hiranandani Mumbai , Santacruz Mumbai Mumbai , Sion East Mumbai Mumbai

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

- Banking products

• Regulatory norms
• Customer service principles

Required Skills

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: