Relationship Officer Branch Banking

AU SMALL FINANCE BANK; India; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer at the branch level to manage customer relationships, cross-sell banking products, and achieve branch targets. The role requires 2–5 years in banking, strong communication, and a customer-centric approach, with travel up to 20% and two-wheeler eligibility.

The position involves handling inquiries, ensuring RBI-compliant operations, and contributing to promotional campaigns while supporting branch operations and daily banking

Qualifications

• Must have customer service and sales experience in banking
• Strong customer-centric approach and communication skills
• Knowledge of banking products and regulatory norms

Responsibilities

• Manage customer relationships at the branch level
• Cross-sell banking products to customers
• Achieve branch targets through quality service and sales
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence and support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

MS Office tools

Tools

MS Office

Job description

Job Description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

- Banking products

• Regulatory norms
• Customer service principles

Required Skills

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Requirements