Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK; Mumbai; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

Two-Wheeler Vehicle

Local travel

Job summary

AU Small Finance Bank Limited is seeking a Branch Relationship Manager for branch banking. The role focuses on managing customer relationships, delivering high service standards, and cross-selling banking products at the branch level.

You will support branch operations, assist in account opening, and ensure compliance while generating leads and maintaining MIS. Travel is local, with minimal field activity and a two-wheeler vehicle requirement.

Qualifications

• Experience in customer service, sales and teller roles within banking.
• Knowledge of KYC norms and branch operations is desirable.
• Educational score of at least 50% and relevant degree.

Responsibilities

• Handle walk-in customers and resolve queries; cross-sell banking products.
• Support branch operations and ensure customer satisfaction and retention.
• Assist in account opening and documentation; ensure compliance.

Skills

Interpersonal skills

MS Office

CRM usage

Problem-solving

Communication Skills

Sales Drive

Customer Orientation

Attention to Detail

Teamwork

Education

Degree in relevant field

Academic score: Minimum 50%

Tools

Core Banking Systems

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Relationship Manager Branch Banking

Office Location:

Ashok Nagar 6th Avenue Chennai, Banjara Hills Hyderabad Hyderabad, Bhopal Asset Center Bhopal, Bhulabhai Desai Road Mumbai, Delhi Kirti Nagar Delhi, Faridabad Faridabad, Guntur Guntur, KHADAKPADA KALYAN Thane, Karol Bagh Delhi Delhi, MIRA ROAD BRANCH Mumbai, Mahim Mumbai, Pachpedi Naka Raipur Raipur, Palarivattom Kochi, Panjim Panjim, Sector 110 Noida Noida, Vanasthalipuram Phase 1 Hyderabad Hyderabad

Position description:

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

• Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50%


• Institution tier: Tier 2 / Tier 3

Required Certification/s

NA

Required Training/s

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services


• Role: Customer Service, Sales, Teller


• Years of experience: 3 to 6

Key Performance Indicators

Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies

Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge

Banking products KYC norms Branch operations Core banking systems

Required Skills

Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

• Physical: NA


• Other: Patience, Empathy

Work Environment Details

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: