Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

AU Small Finance Bank Limited at Ahmedabad is seeking a Relationship Officer Branch Banking to manage customer relationships at the branch level, ensuring customer satisfaction and cross-selling banking products while helping achieve branch targets.

The role requires 2–5 years of banking/financial services experience, a minimum 50% academic score, and familiarity with MS Office tools. The position is branch-based with standard banking hours and RBI policy compliance.

Qualifications

• Minimum 50% marks throughout academics.
• 2–5 years of experience in Banking or Financial Services.
• Customer service and sales experience is preferred.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets and contribute to performance.
• Ensure compliance with banking norms.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Education

Academic score: 50%+

Institution tier: Tier 1 / Tier 2

Degree: Graduate

Tools

MS Office tools

Job description

Job Description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

- Banking products

• Regulatory norms
• Customer service principles

Required Skills

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Requirements