Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK; Yamunanagar; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for a Branch Relationship Manager in Haryana. The role focuses on managing customer relationships at the branch level, delivering high service standards and cross-selling banking products.

You will support branch operations, handle walk-in customers, maintain customer care, and contribute to account openings and documentation while ensuring compliance with RBI guidelines.

Qualifications

• Must be able to manage customer relationships at branch level with a focus on service quality.
• Cross-sell banking products including CASA, loans and insurance.
• Support branch operations and ensure compliance with RBI norms.

Responsibilities

• Handle walk-in customers and resolve queries.
• Cross-sell banking products (CASA, loans, insurance).
• Support account opening and documentation.
• Maintain MIS and reports.

Skills

Interpersonal skills

Communication skills

CRM usage

Problem-solving

Sales drive

Teamwork

Education

Degree

Academic score 50%

Institution tier

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Relationship Manager Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

• Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators:

Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies:

Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge:

Banking products KYC norms Branch operations Core banking systems

Required Skills:

Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: