Relationship Officer Business Accounts

AU SMALL FINANCE BANK; Jaipur; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for a Relationship Officer – Business Accounts at our Jaipur branch. You will manage business accounts, ensure high service standards, cross-sell CASA products, loans and insurance, and support branch operations.

The role requires 2–5 years in banking, strong communication, and a customer‑centric mindset. Local travel and a two-wheeler may be required; standard banking hours apply, with fixed salary plus incentives.

Qualifications

• 2–5 years of banking/financial services experience.
• Customer service and sales experience preferred.
• Knowledge of KYC norms and RBI regulations beneficial.

Responsibilities

• Handle business account queries and resolve issues.
• Cross-sell CASA, loans, insurance products.
• Ensure high customer satisfaction and retention.
• Support branch operations and compliance.
• Assist in account opening and documentation.
• Participate in local marketing activities and lead generation.
• Maintain MIS and reports.

Skills

Customer Orientation

Communication Skills

Sales Drive

Attention to Detail

Teamwork

Interpersonal skills

MS Office

CRM usage

Problem-solving

Education

Education: Bachelor's degree

Academic score: 50% minimum

Institution tier: Tier 2/3

Tools

Core Banking Systems

CRM software

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Business Accounts

Position description:

Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

• - Handle business account queries and resolve issues
• Cross-sell banking products (CASA, loans, insurance)
• Ensure customer satisfaction and retention
• Support branch operations and compliance
• Assist in account opening and documentation

Additional Responsibilities:

• - Participate in local marketing activities
• Generate leads for new accounts and services
• Maintain MIS and reports

Reporting Team:

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred:

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience:

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction score

• Product cross-sell ratio
• Account activation rate
• TAT adherence
• Compliance score

Required Competencies:

- Customer Orientation

• Communication Skills
• Sales Drive
• Attention to Detail
• Teamwork

Required Knowledge:

- Banking products

• KYC norms
• Branch operations
• Core banking systems

Required Skills:

- Interpersonal skills

• MS Office
• CRM usage
• Problem-solving

Required Abilities:

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements:

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details:

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: