Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK; Thrissur; On-site; INR 600,000 - 800,000; Full time

Job summary

AU Small Finance Bank Limited in Thrissur, Kerala is seeking a Branch Relationship Manager to handle customer relationships at the branch level, ensure high service standards, and actively cross-sell banking products while supporting day-to-day branch operations.

The role requires 3–6 years in Banking/Financial Services, strong communication and sales skills, familiarity with KYC norms and core banking systems, and willingness to travel for local marketing.

Qualifications

• Experience in banking customer service and cross-selling.
• Knowledge of KYC norms and RBI policies.
• Willingness to travel for local marketing.

Responsibilities

• Handle walk-in customers and resolve queries.
• Cross-sell banking products and upsell insurance.
• Support branch operations and documentation.
• Maintain MIS and reports.

Skills

Interpersonal skills

MS Office

CRM usage

Problem-solving

Education

Degree

Tools

CRM software

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Relationship Manager Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

• Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators:

Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies:

Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge:

Banking products KYC norms Branch operations Core banking systems

Required Skills:

Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: