Relationship Officer Branch Banking

AU Small Finance Bank; Howrah; On-site; INR 279,000 - 558,000; Full time

Benefits offered by this job

Fixed salary + performance-based INt

Job summary

AU Small Finance Bank is seeking a Relationship Officer for its branch network in Howrah. The role focuses on managing customer relationships, cross-selling banking products, and meeting branch targets while adhering to RBI norms.

You will handle queries, support operations, and participate in promotional activities. Travel with a two-wheeler is required, and a B.Com degree is preferred for this position.

Qualifications

• 2–5 years Banking/Financial Services experience
• Strong customer service and sales orientation
• Knowledge of RBI regulations and banking norms

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve and contribute to branch targets.
• Ensure compliance with banking norms and internal policies.
• Handle customer queries and complaints effectively.
• Support branch operations and participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem solving

Education

B.Com preferred

Tools

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Office Location:

AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Educational qualifications preferred:

• Degree: B.Com Preferred.

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required work experience:

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities:

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific requirements:

• Travel: Yes
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details:

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies