Relationship Officer Branch Banking

AU Small Finance Bank; Chamba; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Fixed + performance-based incentives

Two-wheeler vehicle provided

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking. You will manage customer relationships, cross-sell products, and help achieve branch targets while adhering to RBI norms and internal policies.

The role requires 2–5 years in Banking/Financial Services, a B.Com preferred, and willingness to travel for branch operations. A two-wheeler and valid work authorization in India are expected.

Qualifications

• 2–5 years of work experience in banking or financial services.
• Bachelor’s degree preferred (B.Com).
• Customer service and sales orientation is essential.
• Familiar with RBI norms and banking compliance.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve and contribute to branch targets.
• Ensure compliance with banking norms and internal policies.
• Handle customer queries and complaints.
• Conduct market intelligence and support branch operations.
• Participate in promotional campaigns.

Skills

Relationship building

Communication

Problem solving

Education

B.Com Preferred

Tools

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Office Location:

AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Educational qualifications preferred:

• Degree: B.Com Preferred.

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required work experience:

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities:

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific requirements:

• Travel: Yes
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details:

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies