Relationship Officer Branch Banking

AU Small Finance Bank; Borsad; On-site; INR 300,000 - 500,000; Full time

Job summary

AU Small Finance Bank invites applications for a Branch Customer Service Executive to manage customer relationships at the branch level, drive cross-selling of banking products, and help achieve branch targets.

The role requires strong communication, relationship-building, and knowledge of banking products, with a focus on customer delight while adhering to RBI norms and internal policies. Travel up to 20% may be required and two-wheeler ownership is preferred.

Qualifications

• Academic score 50% throughout academics.
• Institution tier: Tier 1 / Tier 2 as a benchmark requirement.
• Solid knowledge of banking products and regulatory norms.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets consistently.
• Ensure compliance with RBI/internal policies and banking norms.
• Handle customer queries and complaints effectively.
• Conduct market intelligence and support branch operations.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Academic score 50%

Institution tier Tier 1 / Tier 2

Tools

MS Office

Job description

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Academic score

Minimum 50% throughout academics

Institution tier

• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

• Banking products
• Regulatory norms
• Customer service principles

Required Skills

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.