RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; West Godavari District; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. is hiring to drive customer acquisition through business development in the West Godavari region. The role focuses on finding micro markets, empanelling referral partners, and generating leads for gold-backed secured loans.

You will manage customer journeys from initial contact to loan processing, with doorstep service and strong emphasis on cross-selling insurance. Candidate should have strong presentation and relationship-building skills, a proactive sales approach, and

Qualifications

• Strong presentation and communication skills.
• Proven relationship-building and stakeholder management.
• Good process orientation and attention to detail.
• Ability to cross-sell and upsell financial products.
• Business development mindset with lead generation.
• Proficiency in local language and English, both verbal and written.

Responsibilities

• Identify new micro markets and empanel referral partners to scale micro LAP and gold-backed loans.
• Generate leads and convert them through the sales cycle via field visits and calls.
• Conduct cold calling to build a potential customer base and drive conversions.
• Make daily sales calls as planned with the Branch Business Manager.
• Nurture and engage referral partners to activate new business opportunities.
• Provide doorstep service to customers and support end-to-end loan processing.
• Act as a bridge between customers and the branch and support collections as needed.
• Cross-sell insurance to loan customers to safeguard assets and health.

Skills

Presentation skills

Relationship management

Process orientation

Cross selling / upselling

Business development

Communication (local + English)

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English