RELATIONSHIP OFFICER

PeopleStrong; Kotputli; On-site; INR 420,000 - 620,000; Full time

Job summary

SULB Muthoot Fincorp seeks a field-based Sales/BD professional in Kotputtli, Rajasthan to drive customer acquisition and build a referral partner network for Micro LAP and Suvarna loans. You will generate leads, perform cold calls, and manage the customer journey from first contact to loan closure.

You will nurture relationships with referral partners, ensure doorstep service, and support end-to-end loan processing while representing the company in the market.

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Good process knowledge and orientation.
• Cross selling / upselling abilities.
• Business development capabilities.
• Excellent communication in local language and English.

Responsibilities

• Deliver customer acquisition through business development.
• Identify new micro markets and empanel referral partners to scale Micro LAP and Suvarna loans.
• Generate leads and make cold calls to potential customers.
• Make daily sales calls as per the plan.
• Develop relationships with referral partners and connectors.
• Support customers through end-to-end loan processing and act as a bridge between customers and the branch.
• Cross-sell insurance to loan customers.
• Be the face of the organization in the assigned area.

Skills

Presentation skills

Stakeholder management

Process knowledge

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English