Relationship Manager - Used Tractor

Idfc First Bank Limited; Mahendragarh; On-site; INR 600,000 - 800,000; Full time

Job summary

Idfc First Bank Limited invites applications for the role of Used Tractor-Relationship Manager in the Tractor Finance unit. You will acquire used tractor loan customers, perform credit assessments, and provide end-to-end financial solutions while maintaining portfolio health and high service standards.

You will empanel dealers and channel partners, generate leads through promotions and referrals, coordinate with credit and operations for smooth processing, and ensure customer satisfaction with

Qualifications

• Graduate with 2+ years of tractor loan experience in NBFC/bank.
• Experience in credit assessment and end-to-end financial solutions.
• Experience in empaneling dealers and managing channel partners.
• Strong communication and relationship-building skills.

Responsibilities

• Acquire used tractor loan customers by assessing credit and offering end-to-end financial solutions.
• Maintain engagement with existing customers with updates on repayments and offerings.
• Empanel dealers and channel partners in the market.
• Generate leads through dealer management, referrals, promotions and customer interactions; coordinate with credit and operations for loan processing.
• Conduct product training for internal teams to ensure alignment with product guidelines.
• Resolve customer queries proactively and ensure high satisfaction.
• Monitor channel and team performance for quality sourcing and portfolio health.
• Analyse competitor products to inform growth strategies.
• Plan and execute sales promotions to drive growth.
• Collaborate with other verticals for cross-sell opportunities.
• Gather customer feedback to refine growth strategies.

Skills

Credit assessments

CRM / Relationship mgmt

Dealer management

Sales / acquisition

Education

Graduate

Job description

Job Requirements

Role/Job Title: Used Tractor-Relationship Manager

Business Unit: Tractor

Job Purpose :

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities:

'Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions

Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings

Empanel new dealers and channel partners in the market

Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.

Conduct product training sessions for internal team members to ensure alignment with product guidelines

Proactively resolve customer queries and ensure high levels of satisfaction

Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.

Analyse competitor products and market practices to inform growth strategies.

Recommend process improvements to enhance service efficiency and quality across the branch network

Plan and execute sales promotions and marketing initiatives to drive business growth. Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities

Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities:

'Support collection and recovery initiatives when required.

Participate in local marketing activities, dealer meets, and promotional campaigns.

Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications:

Graduate - Yes

Experience:

Minimum Number of Years - Minimum 2 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank