Relationship Manager-Tractor Loan

IDFC FIRST Bank; Murwara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank in Murwara, Madhya Pradesh, is seeking a Relationship Manager for Tractor Loans. This role involves providing financial solutions and improving customer service while closely collaborating with product and operations teams. Responsibilities include acquiring new customers, maintaining relationships with existing ones, and managing dealership business clients. Candidates should have 2 to 5 years of branch banking experience and a degree in related fields. This position is critical to achieving the branch team's objectives.

Qualifications

• 2 to 5 years of relevant branch banking experience.
• Demonstrated ability to establish customer connections.
• Experience in sales and implementing marketing initiatives.

Responsibilities

• Acquire new customers for Tractor Loans with a detailed understanding of Credit assessment.
• Establish connections with existing customers via mailers and calls.
• Empanel new Dealers, DSA, and DST.

Skills

Credit assessment

Customer relationship management

Sales planning

Market analysis

Education

Graduation: BA / BCom / BBA / BSc / BTech / BE

Job description

Role/Job Title

Relationship Manager – Tractor Loan

Function / Department

Rural Banking

Job Purpose

The role entails providing financial solutions to meet the requirements of the Tractor Loan customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Dealership business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.

Roles & Responsibilities

• Responsible for acquiring new customers for Tractor Loans with a detailed understanding of Credit assessment, providing end to end solutions to clients.
• Establish close connection with existing customers through mailers and phone calls and share insights on fluctuations in interest rates and various product offerings.
• Empanelment of new Dealers, DSA, and DST in the market.
• Generate new sales leads for Dealership business customers through referrals from existing clients and promotional activities.
• Conduct policy training for internal team members.
• Proactively resolve customer queries.
• Aggregate knowledge of competitor products and best practices in the market.
• Responsible for tracking channels and team for quality sourcing and healthy portfolio.
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
• Recommend process changes to improve service efficiency and quality across the branch network.
• Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives.

Managerial & Leadership Responsibilities

• Attract and retain best-in-class talent for key roles in their reporting structure.
• Monitor key parameters on employee productivity, hiring quality, and attrition rates and make necessary improvements.
• Enable teams to drive growth targets by providing necessary support.

Education Qualification

Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.

Experience

2 to 5 years of relevant branch banking experience.