Relationship Manager - Used Tractor

Idfc First Bank Limited; Balotra; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited in India seeks a Used Tractor-Relationship Manager to acquire tractor loan customers, manage relationships, and empanel dealers. The role involves coordinating with credit and operations to ensure smooth loan approvals and disbursements, while driving portfolio health and growth.

The candidate should have 2–5 years' experience in tractor loans or farm equipment lending, with NBFC/bank exposure, and be capable of cross-selling and customer service excellence.

Qualifications

• Graduate degree required.
• 2-5 years of experience in Tractor Loan/Farm equipment or loan products with NBFC or Bank.

Responsibilities

• Acquire used tractor loan customers by conducting credit assessments and offering end-to-end financial solutions.
• Maintain strong engagement with existing customers with regular updates on repayments and product offerings.
• Empanel new dealers and channel partners in the market.
• Generate leads through dealer management, referrals, promotions and customer interactions; coordinate with credit and operations for loan processing and disbursement.
• Conduct product training sessions for internal teams to ensure alignment with guidelines.
• Resolve customer queries and ensure high satisfaction.
• Monitor channel and team performance for quality sourcing and a healthy loan portfolio.
• Analyze competitor products and market practices to inform growth strategies.
• Plan and execute sales promotions and marketing initiatives to drive growth.
• Collaborate with other business verticals for cross-sell opportunities.

Skills

Credit assessment

Relationship management

Dealer management

Sales/upsell

Team coordination

Education

Graduate

Job description

Job Requirements

Role/Job Title: Used Tractor-Relationship Manager

Business Unit: Tractor

Job Purpose :

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities:

• 'Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions
• Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings
• Empanel new dealers and channel partners in the market
• Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.
• Conduct product training sessions for internal team members to ensure alignment with product guidelines
• Proactively resolve customer queries and ensure high levels of satisfaction
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network
• Plan and execute sales promotions and marketing initiatives to drive business growth. Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities
• Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities:

• Support collection and recovery initiatives when required.
• Participate in local marketing activities, dealer meets, and promotional campaigns.
• Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications:

• Graduate - Yes

Experience:

• Minimum Number of Years - 2-5 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank