Relationship Manager - Used Tractor

IDFC FIRST Bank; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Used Tractor-Relationship Manager to acquire and manage tractor loan customers, ensuring service quality and portfolio health. The role involves coordination with product, credit and operations to drive acquisition and tailor financial solutions.

You will empanel dealers, generate leads, oversee loan processing, train teams, resolve queries, and monitor performance to sustain a healthy portfolio. Minimum 2 years in tractor loan lending with banks/NBFCs is expected.

Qualifications

• Minimum 2 years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank

Responsibilities

• Acquire used tractor loan customers by conducting credit assessments and offering end-to-end financial solutions
• Maintain engagement with existing customers through repayments updates and product offerings
• Empanel dealers and channel partners in the market
• Generate new leads through dealer management, referrals, promotions and customer interactions
• Coordinate with credit and operations teams for smooth loan processing and disbursement
• Conduct product training sessions for internal teams on product guidelines
• Resolve customer queries and ensure high satisfaction
• Monitor channel performance to ensure quality sourcing and healthy loan portfolio
• Analyse competitor products and market practices to inform growth strategies
• Recommend process improvements to enhance service efficiency and quality across branches
• Plan and execute sales promotions and marketing initiatives for growth
• Collaborate with other business verticals for cross-sell opportunities
• Gather feedback to refine growth strategies
• Support collection and recovery initiatives when required
• Participate in local marketing activities, dealer meets and promotional campaigns
• Ensure adherence to internal processes, policy and regulatory compliance

Education

Graduate

Job description

Job Description:

Job Requirements

Role/Job Title: Used Tractor-Relationship Manager

Business Unit: Tractor

Job Purpose :

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities:

• Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions
• Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings
• Empanel new dealers and channel partners in the market
• Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.
• Conduct product training sessions for internal team members to ensure alignment with product guidelines
• Proactively resolve customer queries and ensure high levels of satisfaction
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network
• Plan and execute sales promotions and marketing initiatives to drive business growth. Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities
• Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities:

• Support collection and recovery initiatives when required.
• Participate in local marketing activities, dealer meets, and promotional campaigns.
• Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications:

Graduate - Yes

Experience:

Minimum Number of Years - Minimum 2 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank

Requirements: