Relationship Manager - Used Tractor

Idfc First Bank Limited; Hisar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited seeks a Used Tractor-Relationship Manager to acquire and manage customers seeking tractor loans, coordinating with product, credit, and operations to tailor financial solutions.

The role includes empaneling dealers, generating leads, coordinating loan processing, training staff, and ensuring high customer satisfaction while maintaining a healthy loan portfolio and regulatory compliance.

Qualifications

• Graduate with 2–5 years of Tractor Loan / NBFC or banking experience.
• Ability to assess credit and offer end-to-end financial solutions.
• Strong relationship management and channel partner empanelment.
• Demonstrated ability to achieve sales targets and build customer trust.

Responsibilities

• Acquire used tractor loan customers and conduct credit assessments.
• Maintain engagement with existing customers through regular updates.
• Empanel new dealers and channel partners.
• Generate leads through dealer management, referrals, and promotions.
• Coordinate with credit and operations for loan processing.
• Provide product training to internal teams.
• Resolve customer queries and ensure satisfaction.
• Monitor channel performance and portfolio health.
• Plan sales promotions to drive growth.
• Support collection and recovery when needed.
• Participate in local marketing events and dealer meets.
• Ensure compliance with internal processes and regulations.

Skills

Relationship management

Credit assessment

Dealer management

Sales & lead generation

Customer service

Education

Graduate degree

Job description

Role/Job Title: Used Tractor-Relationship Manager

Business Unit: Tractor

Job Purpose

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities

• Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions
• Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings
• Empanel new dealers and channel partners in the market
• Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.
• Conduct product training sessions for internal team members to ensure alignment with product guidelines
• Proactively resolve customer queries and ensure high levels of satisfaction
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network
• Plan and execute sales promotions and marketing initiatives to drive business growth. Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities
• Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities

• Support collection and recovery initiatives when required.
• Participate in local marketing activities, dealer meets, and promotional campaigns.
• Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications: Graduate - Yes

Experience: Minimum Number of Years - Minimum 2-5 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank