Relationship Manager - Unnati MBL

Idfc First Bank Limited; Churu; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited in India seeks a Relationship Manager - UnnatI MBL in Rajasthan to drive client acquisition and manage the home loan portfolio. Lead and mentor a team while ensuring regulatory compliance and a strong customer experience.

Role emphasizes digital adoption, cross-selling, and collaboration across business verticals with 5–10 years of experience and a graduate degree.

Qualifications

• Graduate with 5-10 years of experience in banking or financial services.
• Experience in home loans is a plus.
• Strong customer service and compliance mindset.

Responsibilities

• Generate sales opportunities for self and team by identifying potential leads.
• Customer Acquisition: focus on acquiring new clients and building a high-yield home loan portfolio.
• Portfolio Quality: monitor loan book health and manage risk.
• Customer Service & Compliance: ensure high customer experience and regulatory adherence.
• Digital Adoption: promote use of digital tools to drive efficiency and engagement.
• Team Development: mentor and support team members to achieve goals.
• Cross-Functional Collaboration: build relationships across verticals for cross-selling.

Skills

Relationship management

Sales & acquisition

Team leadership

Education

Graduate

Job description

Job Description:

Job Requirements

Role/ Job Title : Relationship Manager - UnnatI MBL

Function/ Department : Unnati MBL

Job Purpose:

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities:

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

5-10 Years