Relationship Manager (RM)

Vrinda International; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Vrinda International is seeking a dynamic Relationship Manager to act as the primary liaison between our organization and our client base within IT Services. The role emphasizes cultivating strong professional connections, identifying client requirements, and driving growth through effective sales strategies.

The ideal candidate will manage domestic voice processes, ensure high customer satisfaction, and meet defined performance targets in a fast-paced environment.

Qualifications

• 1+ year in a client-facing or sales-oriented role.
• Demonstrated expertise in relationship management and building lasting connections.
• Strong proficiency in sales techniques including lead follow-up and target achievement.
• Ability to analyze customer needs and align offerings accordingly.
• Excellent written and verbal communication with a professional demeanor.
• Experience handling domestic voice processes is preferred.

Responsibilities

• Develop and nurture long-term relationships with existing clients to ensure retention and satisfaction.
• Engage in lead generation, follow-up, and conversion of prospects into customers.
• Drive product promotion initiatives tailored to client needs and market opportunities.
• Analyze customer requirements to recommend solutions and drive sales.
• Strive to meet and exceed monthly or quarterly sales targets.
• Maintain accurate records of all client interactions and transactions.
• Handle domestic voice-based communication channels to address inquiries promptly.
• Deliver professional verbal presentations and negotiate terms.

Skills

Client relationship management

Sales techniques

Lead follow-up

Verbal communication

Job description

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Job Description

Relationship Manager (RM)

Summary

We are seeking a dynamic Relationship Manager to join our IT Services team, where you will serve as the primary liaison between our organization and our client base. This pivotal role focuses on cultivating strong professional connections, identifying client requirements, and driving business growth through effective sales strategies. The ideal candidate will possess a proven ability to manage domestic voice processes while ensuring high levels of customer satisfaction and achieving defined performance targets.

Responsibilities

• Develop and nurture long-term relationships with existing clients to ensure retention and satisfaction.
  
• Actively engage in lead generation, follow-up procedures, and conversion of prospects into loyal customers.
  
• Execute product promotion initiatives tailored to specific client needs and market opportunities.
  
• Analyze customer requirements to recommend appropriate solutions and drive sales.
  
• Consistently work towards meeting and exceeding monthly or quarterly sales targets.
  
• Maintain accurate and up-to-date records of all client interactions, transactions, and account details.
  
• Manage domestic voice-based communication channels to address inquiries and resolve issues promptly.
  
• Deliver professional verbal communication to effectively present products and negotiate terms.
  

Requirements

Requirements:

• Minimum of one year of professional experience in a client-facing or sales-oriented role.
  
• Demonstrated expertise in relationship management and building lasting customer connections.
  
• Strong proficiency in sales techniques, including lead follow-up and target achievement.
  
• Ability to conduct thorough customer needs analysis to align offerings with client expectations.
  
• Skilled in maintaining detailed records and managing data accuracy.
  
• Experience handling domestic voice processes is highly preferred.
  
• Excellent verbal communication skills with a professional demeanor.
  
• Competence in product promotion and customer handling in a service environment.