Relationship Manager / Relationship Officer

Aavas Financiers Ltd; Panipat, Sonipat, Kurukshetra; On-site; INR 300,000 - 500,000; Full time

Job summary

Aavas Financiers Ltd in Panipat, Haryana is seeking a customer-facing candidate with a sales orientation to drive product adoption and build lasting relationships. The role involves understanding customer needs, explaining products, and identifying opportunities for growth.

The ideal candidate will be skilled in communication, negotiation, and cross-selling, with a proven ability to manage customer expectations and resolve queries as part of a growing nationwide financial services company.

Qualifications

• Sales orientation is essential.
• Customer retention is key.
• Immense interest in developing customer relationships.
• Strong communication and coordination skills.
• Strong convincing and negotiation skills.

Responsibilities

• Understand customer needs, explain products and convince them about offerings.
• Manage responsibilities including customer expectations, identifying new markets, and recording requirements.
• Resolve customer issues and queries.
• Maintain customer relationships and cross-sell to existing customers.

Skills

Sales orientation

Customer retention

Relationship development

Communication skills

Coordination skills

Convincing and negotiation skills

Job description

Desired Candidate Profile:

• Should have sales orientation.
• Customer retention.
• An immense interest in developing relationship with the customers .
• Good communication skills and coordination skills .
• Good convincing and negotiation skills.

Job Description:

• Ability to understand customers need, explain various products and convince them about the product offerings.
• Should be able to manage overall responsibilities including customer expectations, identifying new business markets and recording customer requirements.
• Resolving Customer issues and queries.
• Maintaining customer relationship and cross selling to existing customer.