Branch Manager

Yes Bank; Kollam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Yes Bank in India is seeking a Branch Manager to lead retail operations, drive revenue growth, and ensure regulatory compliance. You will manage customer service, risk controls, and a high-performing team across Kerala branches.

You will translate corporate strategy into local action, champion digital adoption, and foster ownership and continuous improvement while maintaining branch hygiene and accurate reporting.

Qualifications

• Strong leadership and people management capabilities.
• Customer-focused mindset with excellent communication.
• Ability to drive revenue and meet branch targets.
• Understanding of retail banking products and services.
• Knowledge of regulatory and compliance requirements.

Responsibilities

• Drive branch-level sales targets across retail banking products.
• Identify local market opportunities to grow customer base and wallet share.
• Ensure cross-selling and upselling through effective customer engagement.
• Deliver high standards of customer service and resolve queries promptly.
• Oversee day-to-day branch operations ensuring compliance with policies.
• Lead, coach, and develop branch staff to achieve performance goals.
• Translate organizational strategy into actionable branch plans and promote innovation.

Skills

Customer Orientation

Drive for Results

Quality Focus

Problem Solving

Professional Entrepreneurship

Influence and Impact

Tools

MS Office

Banking Software

Job description

Job Purpose:To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values

Key Responsibilities:Business Development & Revenue Generation

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

• Ensure high standards of customer service and satisfaction.
• Resolve customer queries and complaints promptly and effectively.
• Build long-term relationships with key customers and stakeholders.

Operations & Compliance

• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

• Lead, motivate, and manage branch staff to achieve performance goals.
• Conduct regular training, coaching, and performance reviews.
• Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

• Translate organizational strategy into actionable branch-level plans.
• Promote innovation and adaptability in response to market and regulatory changes.
• Champion digital adoption and process improvements.

Key Competencies:Functional Competencies

• Customer Orientation
• Drive for Results
• Quality Focus
• Problem Solving
• Professional Entrepreneurship
• Influence and Impact

Leadership Competencies

• Lead the Way
• Lead and Develop People
• Enable Change

Technical Competencies

• Proficiency in MS Office and banking software
• Understanding of retail banking products and services
• Knowledge of regulatory and compliance frameworks

Success Metrics:

• Achievement of branch sales and revenue targets
• Customer satisfaction scores
• Compliance and audit ratings
• Employee engagement and performance metrics