Relationship Manager - Mumbai

Zopper; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zopper in Mumbai seeks a proactive professional to manage stakeholder relationships and drive adoption of Device Protection Plans. You will coordinate with Brand HQ, retailers, and service centers, and deliver targeted training to shop owners, staff, and promoters.

You will engage customers digitally, organize activities to boost visibility, and maintain records for performance reviews. Ideal candidates will excel in relationship building and communicating product benefits, with the ability to

Responsibilities

• Building and maintaining relationships with Brand HQ Team, offline retailers, service centers, promoters, and other key stakeholders to drive collaboration and achieve sales targets.
• Developing and delivering training programs for retail shop owners, service center staff, and promoters on the features and benefits of our Device Protection Plans Ensuring that stakeholders are equipped with the necessary knowledge and skills to effectively promote and sell our plans to end consumer
• Engaging with stakeholders through digital channels such as WhatsApp, emails, and tele calls to provide product information, support, and updates.
• Maintaining accurate records of sales activities, training sessions, stakeholder interactions, and other relevant data; generating reports and providing insights to management on sales performance, market trends, and opportunities for improvement

Job description

About Zopper

Zopper is a series D-funded startup in the insurtech space. We enable large B2C businesses to offer insurance to their customers. We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners. Based on the need of Business Partner, we create the Product i.e. customised insurance plans by partnering with Insurance companies. We then integrate these customised Insurance plans with the tech systems of the Business partners by creating customised APIs on our SAAS platform.

Role & Responsibilities

Stakeholder Management:

Building and maintaining strong relationships with Brand HQ Team, offline retailers, service centers, promoters, and other key stakeholders to drive collaboration and achieve sales targets. Serving as the main point of contact for stakeholders, addressing enquiries, concerns, and providing ongoing support

Training :

Developing and delivering comprehensive training programs for retail shop owners, service center staff, and promoters on the features and benefits of our Device Protection Plans Ensuring that stakeholders are equipped with the necessary knowledge and skills to effectively promote and sell our plans to end consumer

Digital Engagement:

Engaging with stakeholders through digital channels such as WhatsApp, emails, and tele calls to provide product information, support, and updates. Utilizing digital marketing tools to create awareness, generate leads, and drive engagement with our Device Protection Plans Promoter and Retail Shop Owner Engagement: Collaborating with promoters and retail shop owners to enhance mindshare and promote the benefits of our Device Protection Plans to consumers Organizing promotional activities and events to increase visibility and drive sales through offline channels

Reporting:

Maintaining accurate records of sales activities, training sessions, stakeholder interactions, and other relevant data. Generating reports and providing insights to management on sales performance, market trends, and opportunities for improvement