Relationship Manager LAP ( DSA Channel)

Fedbank Financial Services; Ludhiana, Mohali, Dehradun; On-site; INR 350,000 - 900,000; Full time

Job summary

Fedbank Financial Services is seeking a Relationship Manager to oversee the Direct Selling Agent (DSA) network, drive business acquisition, and meet sales targets through channel partners. You will build strong relationships with DSAs, identify new opportunities, and ensure high customer and partner satisfaction.

Responsibilities include managing DSA partnerships, onboarding new DSAs, training partners, tracking performance, and coordinating with credit, operations, underwriting, and service

Qualifications

• Bachelor's Degree in Business Administration, Commerce, Finance, Marketing, or related disciplines.
• 2 to 4 years of experience in DSA Channel Sales, Relationship Management, Mortgage, LAP, Personal Loans, Home Loans, or Financial Services.
• Experience in managing DSA partners and channel sales is mandatory.

Responsibilities

• Develop and maintain strong relationships with existing DSAs.
• Identify, onboard, and activate new DSAs to expand the distribution network.
• Provide regular training and product updates to channel partners.
• Monitor DSA productivity and implement strategies to improve performance.
• Drive sourcing of new customers through DSA partners.
• Achieve monthly, quarterly, and annual sales targets.
• Generate quality leads and ensure maximum conversion.
• Explore new markets and business opportunities within assigned territories.
• Coordinate with credit, operations, underwriting, and customer service teams for seamless processing.
• Resolve partner and customer escalations within defined timelines.
• Ensure effective communication between internal teams and channel partners.
• Maintain portfolio quality as per organizational guidelines.
• Ensure compliance with regulatory and company policies.
• Monitor and control delinquency levels within the sourced portfolio.
• Track competitor activities, pricing, and market trends.
• Provide regular feedback to management on channel performance and market opportunities.
• Recommend business growth initiatives based on market insights.

Skills

DSA Channel Sales

Relationship Management

Mortgage

LAP

Personal Loans

Home Loans

Education

Bachelor's Degree in Business Administration, Commerce, Finance, Marketing, or related disciplines

Job description

Role & responsibilities

The Relationship Manager will be responsible for managing and expanding the Direct Selling Agent (DSA) network, driving business acquisition, and ensuring achievement of sales targets through channel partners. The role involves building strong relationships with DSAs, identifying new business opportunities, and maintaining high levels of customer and partner satisfaction.

Key Responsibilities

Channel Partner Management

• Develop and maintain strong relationships with existing DSAs.
• Identify, onboard, and activate new DSAs to expand the distribution network.
• Provide regular training and product updates to channel partners.
• Monitor DSA productivity and implement strategies to improve performance.

Business Development

• Drive sourcing of new customers through DSA partners.
• Achieve monthly, quarterly, and annual sales targets.
• Generate quality leads and ensure maximum conversion.
• Explore new markets and business opportunities within assigned territories.

Stakeholder Management

• Coordinate with credit, operations, underwriting, and customer service teams for seamless processing.
• Resolve partner and customer escalations within defined timelines.
• Ensure effective communication between internal teams and channel partners.

Portfolio Quality

• Maintain portfolio quality as per organizational guidelines.
• Ensure compliance with regulatory and company policies.
• Monitor and control delinquency levels within the sourced portfolio.

Market Intelligence

• Track competitor activities, pricing, and market trends.
• Provide regular feedback to management on channel performance and market opportunities.
• Recommend business growth initiatives based on market insights.

Preferred candidate profile

Education

• Bachelor's Degree in Business Administration, Commerce, Finance, Marketing, or related disciplines.
• 2 to 4 years of experience in DSA Channel Sales, Relationship Management, Mortgage, Loan Against Property (LAP), Personal Loans, Business Loans, Home Loans, or Financial Services.
• Experience in managing DSA partners and channel sales is mandatory.