Relationship Manager HL

ICICI Home Finance Company Limited; Tiruppur; On-site; INR 400,000 - 700,000; Full time

Job summary

ICICI Home Finance Company Limited is seeking a Relationship Manager HL for Tiruppur. The role focuses on managing a portfolio of home loan customers, explaining products, guiding applicants through the loan process, and coordinating with internal teams to ensure smooth processing.

The role includes field visits, target achievement, and cross-selling related financial products, with an emphasis on compliant, high-quality customer service and reporting to support business growth.

Qualifications

• Strong customer relationship management and interpersonal skills.
• Sales and business development capabilities with targets experience.
• Clear communication and negotiation to explain financial products.
• Basic understanding of home loan processes, documentation, and credit assessment.
• Ability to work on-site in Tiruppur, conduct field visits, and collaborate with branch teams/external partners.
• Comfort with using digital tools and systems for onboarding, documentation, and reporting.
• Self-motivated, ethical, and detail-oriented with customer-centric service and regulatory compliance.

Responsibilities

• Identify prospective customers and explain home loan products.
• Meet sales targets and conduct field visits to build relationships with channel partners and stakeholders.
• Coordinate with internal teams to ensure end-to-end loan processing and compliance.
• Cross-sell related products like Fixed Deposits and Loans Against Property.

Skills

CRM skills

Sales ability

Communication & negotiation

Credit assessment basics

Field visits

Digital tools proficiency

On-site Tiruppur

Regulatory compliance

Education

Bachelor's degree

Tools

CRM software

Job description

Company Description

ICICI Home Finance Company Limited (ICICI HFC) is one of the fastest-growing home finance companies, focused on helping individuals and families realize their dream of owning a home. In addition to home loans, ICICI HFC offers key financial products such as Fixed Deposits and Loans Against Property to support better long-term financial planning. The company is committed to supporting customers who may have faced challenges in securing home loans in the past, providing accessible solutions tailored to diverse needs. With over 200 branches, ICICI HFC emphasizes friendly, local expertise and personalized service to help customers navigate their home finance options effectively.

Role Description

The Relationship Manager HL is a full-time, on-site role based in Tiruppur, responsible for managing and growing a portfolio of home loan customers. The role involves identifying prospective customers, explaining home loan and related financial products, and guiding applicants through the end-to-end loan process, including documentation, eligibility checks, and coordination with internal teams. The Relationship Manager will maintain regular contact with existing customers to ensure high service quality, address queries, and support cross-selling of related products such as Fixed Deposits and Loans Against Property. Daily tasks include meeting sales targets, conducting field visits, building and maintaining relationships with channel partners and local stakeholders, and ensuring compliance with company policies and regulatory requirements. The role also requires accurate reporting of activities, market insights, and customer feedback to support continuous improvement of products and services.

Qualifications

• Strong customer relationship management and interpersonal skills to engage with diverse customers and stakeholders.
• Sales and business development capabilities, including experience in achieving targets and generating new business opportunities in financial services or related sectors.
• Communication and negotiation skills, with the ability to explain financial products clearly and support customers through decision-making.
• Basic understanding of home loan processes, documentation, and credit assessment; prior experience in housing finance or retail banking is an advantage.
• Ability to work on-site in Tiruppur, conduct regular field visits, and collaborate with branch teams and external partners.
• Comfort with using digital tools and systems for customer onboarding, documentation, and reporting.
• Minimum educational qualification of a bachelor’s degree in any discipline; higher qualifications in finance, business, or commerce are preferred.
• Self-motivated, ethical, and detail-oriented, with a focus on customer-centric service and compliance with regulatory guidelines.