Relationship Manager - GL West

Bajaj Finserv Limited; Talod; Presencial; INR 800.000 - 1.300.000; Jornada completa

Descripción de la vacante

Bajaj Finserv Limited in India is seeking a Branch Manager to lead a team, drive branch performance, and grow the consumer gold loan portfolio while ensuring service quality and compliance. The role requires strong leadership, field marketing coordination, customer engagement, and risk management, with responsibilities spanning operations, reporting, and staff development.

Ideal candidates bring 4–7 years of relevant experience and a bachelor's or higher degree, and are ready to guide branch

Formación

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilidades

• Oversee branch operations and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor field marketing to maintain a healthy lead pipeline and growth.
• Focus on customer engagement and acquisition; retain existing customers.
• Conduct error-free valuation of pledged gold ornaments per policy.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Maintain quality performance and prepare branch growth reports.
• Increase gold loan business and other products like NCDs, gold coins.
• Ensure 100% process compliance in valuation and branch operations.

Conocimientos

gold loan banking

gold loan products

branch operations

field-marketing

customer engagement

valuation of gold ornaments

auditory compliance

NPAs management

training & coaching

Educación

Bachelor's degree

Post-graduate degree

Descripción del empleo

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Skills

• gold loan banking
• gold loan products
• branch operations
• field-marketing
• customer engagement
• valuation appraisal of gold ornaments
• auditory compliance
• NPAs management
• Hiring, coaching, mentoring and training