Relationship Manager - GL West

Bajaj Finserv Limited; Islampur; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive gold loan business, and manage client relationships at the Islampur branch. You will supervise operations, ensure compliance, and coordinate field activities to boost revenue and market presence.

The role emphasizes leadership, customer engagement, and performance monitoring, with a focus on building loyalty and expanding the product mix across financial offerings.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Perform valuation appraisal of pledged gold with accurate weight/purity per policy.
• Co-occupy the Vault for safekeeping of pledged securities.
• Maintain NPAs through timely follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely feedback.
• Prepare reports and drive branch growth through action.
• Increase Gold Loan business and other products like NCDs, gold coins.
• Ensure 100% process compliance in valuations and operations.

Skills

Leadership

Team management

Customer engagement

Field marketing

Planning

Compliance

Training

Staff coaching

Reporting

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.