Relationship Manager - GL West

Bajaj Finserv Limited; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in Mumbai seeks a Branch Manager to lead a team, drive growth in consumer gold loan business, and enhance customer loyalty while developing business strategies. The role may involve managing external partnerships and directing staff across functions.

Responsibilities include branch operations, field marketing, customer engagement, and ensuring compliance with policy and audits. Strong leadership, communication, and planning skills are essential for success.

Qualifications

• Leading a team and driving branch performance.
• Ensuring quality customer service and compliance.
• Developing business strategies to grow the loan portfolio.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to build brand visibility and pipeline.
• Plan and monitor marketing activities for growth and conversions.
• Engage customers to acquire new business and retain existing clients.
• Ensure accurate valuation of gold ornaments and vault security.
• Manage NPAs through proactive collections and follow-ups.
• Hire, coach, and mentor staff with performance feedback.
• Prepare reports and drive action for branch growth.
• Increase gold loan and related product sales (NCDs, coins).
• Maintain 100% process compliance at the branch.

Skills

Leadership

Branch operations

Gold loan knowledge

Customer engagement

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.