Relationship Manager - GL West

Bajaj Finserv Limited; Kheralu; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive growth in consumer gold loan business, and ensure high customer satisfaction. The role emphasizes branch profitability, operational excellence, and strategic expansion of product offerings, including third-party products.

The ideal candidate has 4–7 years of relevant experience, strong communication skills, and a track record in gold loan banking or client services.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Gold loan banking or client service experience preferred.
• Clear written and verbal communication skills essential.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field marketing to boost brand visibility and product reach.
• Plan and monitor branch field activities to sustain a healthy sales pipeline.
• Drive customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation and weight/purity checks for pledged gold as per policy.
• Act as joint custodian of the vault and safeguard pledged securities.
• Maintain NPAs control through timely follow-ups for interest collection.
• Plan training and mentoring for staff to drive performance and growth.
• Maintain branch performance reports and take action to grow business.
• Expand gold loan business and other third-party products like NCDs and coins.

Skills

Leadership

Team management

Customer engagement

Communication skills

Education

Bachelor's Degree

Graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.