Relationship Manager - GL West

Bajaj Finserv Limited; Pathankot; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead daily branch operations and drive growth in consumer gold loan business. You will supervise staff, coordinate marketing efforts, and ensure strict policy compliance for valuation and auditable processes.

The role emphasizes customer engagement, new business acquisition, and proactive management of NPAs, with exposure to cross-selling NCDs and gold coins. Strong communication and leadership are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Participate in field marketing to boost brand visibility.
• Plan and monitor branch field marketing to maintain healthy lead pipeline and conversion.
• Drive customer acquisition and retention strategies.
• Ensure accurate valuation of pledged gold ornaments and 100% process compliance.
• Safeguard pledged securities as joint custodian of the Vault.
• Maintain NPAs under control through proactive follow-ups for interest collection.
• Plan, hire, coach, and mentor staff with timely performance feedback.
• Prepare reports and drive growth initiatives for the branch.
• Expand gold loan business and cross-sell third-party products.

Skills

Branch management

Gold loans

Team leadership

Customer service

Operations

Education

Bachelor's or Master's degree

Job description

Job Purpose

"This position is open with Bajaj Finance Limited". The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.