Relationship Manager - GL West

Bajaj Finance; Ajnala; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to provide leadership for a team focused on growing the consumer gold loan business and client base. The role involves strategizing business initiatives, managing branch operations, and ensuring customer loyalty while driving profitability.

Qualifications include 4-7 years of relevant experience, a Bachelor's degree (Post-graduate preferred), and strong communication skills.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch and field-level marketing to ensure healthy lead pipeline and growth.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation and appraisal of pledged gold per policy and audits.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Maintain NPAs through diligent follow-ups for interest collections.
• Hire, coach, mentor, and train staff with timely performance feedback.
• Prepare reports and drive growth of branch business.
• Increase gold loan and other products like NCDs and gold coins.

Education

Bachelor's degree

Post-graduate degree

Tools

Gold loan banking

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.