Relationship Manager - GL West

Bajaj Finserv Limited; Hoshiarpur; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team handling consumer gold loan business. You will drive branch operations, profitability, and field marketing to broaden the customer base while ensuring policy-compliant valuation of pledged gold.

Key duties include team hiring and coaching, managing NPAs through follow-ups, and delivering growth through new customer acquisition and retention, with focus on high-quality service and consistent reporting.

Qualifications

• 4-7 years of relevant experience.
• Bachelor’s or post-graduate degree preferred.
• Gold loan banking or client service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility.
• Plan and monitor branch lead generation and conversion.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold per policy.
• Safekeeping of pledged securities and vault custody.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, and train employees with timely feedback.
• Prepare branch performance reports and drive growth.
• Increase gold loan and third-party product sales.
• Maintain 100% process compliance in valuation.
• Ensure error-free valuation of gold ornaments.

Skills

Leadership

Team mentoring

Communication

Customer engagement

Education

Bachelor’s or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.