Relationship Manager - GL West

Bajaj Finserv Limited; Singrauli; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager in Singrauli to provide leadership and strategic direction for the team, drive growth in consumer gold loan, and strengthen customer loyalty.

The role involves managing branch operations, coordinating field marketing, ensuring regulatory and policy compliance, and mentoring staff to achieve business targets and a healthy pipeline.

Qualifications

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field marketing to ensure health pipeline of leads and business growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation appraisal of gold ornaments and compliance.
• Custodian of vault with safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with timely feedback.
• Maintain quality performance and prepare reports for growth.
• Increase gold loan business and other products like NCDs and gold coins.

Skills

Leadership

Communication skills

Education

Bachelor's degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.