Relationship Manager - GL South

Bajaj Finance; Sitarampur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan business. You will provide leadership, set direction, and ensure compliance while expanding the customer base.

You will oversee branch operations, field marketing, customer engagement, and performance reporting, mentoring staff, and maintaining quality service to maximize branch profitability.

Qualifications

• 4–7 years of relevant experience.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or client services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Engage with customers for new acquisitions and retention.
• Conduct valuation of pledged gold ornaments as per policy and compliance.
• Joint custodian of vault and safekeeping of pledged securities.
• Maintain NPAs through follow-ups on interest collections.
• Plan to ensure smooth branch operation and team cohesiveness.
• Hire, coach, mentor and train staff with timely feedback.
• Maintain quality performance and prepare reports for growth.
• Increase gold loan business and other products like NCDs, gold coins.
• Ensure 100% process compliance in valuation.

Skills

Leadership

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.


• Focus on customer engagement for new customer acquisitions, retainment of old customers.


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.