Relationship Manager - GL South

Bajaj Finance; Chindenahally; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Manager to lead a team and drive growth for consumer gold loan and related financial products. The role requires strategic oversight of branch operations, client engagement, and compliance.

The ideal candidate will have 4-7 years of relevant experience, a bachelor’s or postgraduate degree, and proven ability to mentor staff while achieving branch targets. Strong communication and leadership are essential for success.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking, gold loan products, management or client service experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive/participate in field-marketing activities to improve brand visibility.
• Plan, conduct, and monitor field-level marketing to create a healthy pipeline of leads.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of gold ornaments pledged in branch per policy and audit.
• Joint custodian of the vault for safekeeping pledged securities.
• Keep NPAs in check through follow-ups for interest collections.
• Plan effectively to ensure smooth branch functioning and team cohesiveness.
• Hiring, coaching, mentoring, training employees and providing feedback.
• Maintain quality performance, prepare reports, and drive growth of branch.
• Increase Gold Loan business and other products like NCDs, Gold Coins, etc.
• Ensure 100% process compliance at the branch.

Skills

Communication skills

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups with customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and coworkers.
• Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale, etc.
• Responsible for correct valuation and maintenance of 100% process compliance at the branch.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.