Relationship Manager - Field Sales - Bengaluru

Tradeindia; Bengaluru South; On-site; INR 600,000 - 840,000; Full time

Job summary

Tradeindia is seeking a client servicing and account management professional to manage relationships with assigned clients, understand their business goals, and suggest relevant solutions. You will drive renewals, monitor engagement, and provide ROI insights while coordinating with internal teams to customize offerings.

The role emphasizes maintaining CRM records, regular updates, and effective communication to reduce churn and grow revenue.

Qualifications

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Good communication, negotiation, and key account management skills for client servicing and renewals.

Responsibilities

• Client Servicing & Relationship Management with assigned clients.
• Build trusted relationships and act as primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills

Client Servicing

Retention and Renewals

Negotiation skills

Key account management

Tools

CRM

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills:

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals