Deputy manager - Field Sales - Bengaluru

Infocom Network Pvt Ltd; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infocom Network Pvt Ltd in Bengaluru, India, is seeking a client servicing professional to manage relationships, ensure client satisfaction, and serve as the primary contact for assigned accounts.

You will conduct regular check-ins, share product updates, drive renewals, and identify cross-sell opportunities, collaborating with internal teams to tailor offerings and maximize ROI for clients.

Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offeringto keep clients informed and interested.

Retention & Renewals :-

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.