Relationship Manager - Affordable Mortgage Loans

Idfc First Bank Limited; Satara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Idfc First Bank Limited is seeking a Relationship Manager-Affordable HL in Maharashtra to drive client acquisition and nurture long-term relationships in the affordable mortgage loan segment.

The role focuses on delivering exceptional service, building a high-yield home loan portfolio, and leading a team to achieve business objectives within the Affordable Mortgage Loans function.

Qualifications

• Strong focus on customer retention and relationship management.
• Drive product sales and acquire new clients.
• Minimum 5 years of experience in related role.
• Experience in affordable mortgage/home loans is a plus.
• Graduate degree required.

Responsibilities

• Generate sales opportunities for self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Skills

Relationship management

Sales

Customer service

Digital tools adoption

Team leadership

Cross-selling

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans.

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years