Relationship Manager - Affordable Mortgage Loans

IDFC FIRST Bank; Bathinda; On-site; INR 450,000 - 650,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Affordable Mortgage Loans in Bathinda, Punjab. You will focus on delivering exceptional service while growing a robust mortgage book through client acquisition and ongoing relationship management.

Primary duties include driving sales, maintaining portfolio quality, embracing digital tools, and mentoring the team to achieve business objectives with strong compliance.

Qualifications

• Graduate qualification is required.
• 5-10 years of experience in relationship management or related banking roles.
• Role focuses on affordable mortgage loan relationship management and sales.

Responsibilities

• Generate sales opportunities by identifying and pursuing potential leads.
• Customer Acquisition: build a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: monitor loan book health and manage risk.
• Digital Adoption: promote digital tools to drive efficiency and engagement.
• Team Development: mentor and support team members to achieve goals.
• Customer Service & Compliance: uphold customer experience and regulatory norms.
• Cross-Functional Collaboration: collaborate across verticals for cross-selling.

Education

Graduate

Job description

Job Requirements

Role/ Job Title:

Relationship Manager-Affordable Mortgage Loans

Function/ Department:

Affordable Mortgage Loans

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years