Relationship Manager - Affordable LAP

IDFC FIRST Bank; Jaipur; On-site; INR 450,000 - 650,000; Full time

Job summary

IDFC FIRST Bank in Jaipur, India, is seeking a Relationship Manager for Affordable LAP within the Affordable Mortgage Loans unit. The role emphasizes delivering exceptional client service, retaining customers, and driving acquisition to support business growth.

Responsibilities include generating sales opportunities for self and team, acquiring new clients with a focus on a high-yield LAP portfolio, monitoring loan quality, promoting digital tools, and mentoring teammates to reach goals.

Qualifications

• Graduate

Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan Against Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Skills

Relationship management

Sales

Customer acquisition

Digital adoption

Team leadership

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable LAP

Function/ Department: Affordable Mortgage Loans

Job Purpose: '

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years